Let’s Encrypt certificate fails with "liminalportal.com doesn't appear to be served by Netlify" despite correct DNS

Support
1

Hi all,

I’ve set up a custom domain (liminalportal.com) with Netlify and configured DNS records via my registrar as follows:

  • 2 A records pointing to 75.2.60.5 and 99.83.190.102
  • CNAME for www.liminalportal.com pointing to liminalportal.netlify.app

The domain is listed correctly under “Production domains,” with liminalportal.com set as the primary domain.
However, the Let’s Encrypt certificate fails to provision with this message:

“DNS verification failed. liminalportal.com doesn’t appear to be served by Netlify.”

DNS appears fully propagated (checked with DNSChecker + LetsDebug shows no issues).
The deploy itself works at liminalportal.netlify.app, but the custom domain remains stuck.

Am I missing something obvious? Any help appreciated!
Thanks :folded_hands:

3

I’ve sent this to the helpdesk. You should hear back soon.

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