Lasph.com domain name or one of its subdomains is already managed by Netlify DNS on another team

lasph.com or one of its subdomains is already managed by Netlify DNS on another team.

hello, another account managed this domain, but since then it was switched to mine, but i keep getting this error.
They’ve said that they removed dns from their netlify

please help

Hi @LasPh :wave:t6: Thanks for reaching out and welcome to Netlify’s Support Forums!

This is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know the domain you’re trying to use and on which site you’re trying to use the domain. If the verification is successful we can remove the domain from the other account so you can use it on yours.