Katerinav.com is locked to another Netlify team — please release

Support
1

Hi Netlify team,

I’m getting the error “katerinav.com is already managed by Netlify DNS on another team” when trying to add this domain to my current Netlify site.

I no longer have access to the previous team/account where the domain was added.

To prove I own the domain, I’ve added a TXT verification record:

Host: verified-for-netlify.katerinav.com

Value: https://cozy-lebkuchen-6929ac.netlify.app

Please release the domain so I can connect it to my current site (cozy-lebkuchen-6929ac.netlify.app).

Thank you!

2

Where is the support?

3

How exactly does this forum helps?

5

Hey @Kpkp :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!