It appears the Let’s Encrypt / ACME validation state for this domain may be stuck

Support
1

Hi Netlify Team,

I am having trouble provisioning an SSL certificate for biavmc.ca, even though DNS is configured correctly and fully propagated.

Site details:

Current DNS configuration (Hover):

A @      75.2.60.5
A @      99.83.190.102
CNAME www   biavmc.netlify.app

DNS resolves correctly to Netlify load balancer IPs.
Global propagation is complete (confirmed using DNSChecker).

There is no forwarding active at the registrar. Nameservers are set to Hover defaults.

Troubleshooting already done:

  • Removed both domains from Netlify and re-added them after waiting several minutes

  • Verified DNS propagation globally

  • Confirmed Netlify sees the custom domain as valid

  • Manually retried SSL provisioning from the HTTPS panel

Despite correct configuration, I continue to receive:

“We could not provision a Let’s Encrypt certificate for your custom domain.”

Request

It appears the Let’s Encrypt / ACME validation state for this domain may be stuck.
Could a Netlify team member please review and reset the SSL/ACME state for biavmc.ca?

Thanks!

2

https://netlify.zendesk.com/agent/tickets/476414

3

Hey @Dan_Callaghan :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!