I am new to Netlify. We are having issues with a new site. Using the URL (spi-packaging.com/) the site is intermittently unavailable with error “This site can’t provide a secure connection”. If we use https://spi-packaging.netlify.app/ (there are no issues)
https://spi-packaging.com/ (works sometimes over several days)
Used DNS Checker for www.spi-packaging.com
A: 18.208.88.157 98.84.224.111
CNAME: spi-packaging.netlify.app.
URL from GoDaddy
Error on SSL/TLS certificate
spi-packaging.com doesn’t appear to be served by Netlify We can’t renew your Let’s Encrypt certificate automatically until the issue is resolved.
Tried to “Renew Certificate” without success.
Please help with next steps.
I just changed the primary domain on our Netlify domain management page from spi-packaging.com to www.spi-packaging.com (with www) and it seems to be working better. I have not received the “secure connection error” today. We still have the notice “spi-packaging.com doesn’t appear to be served by Netlify We can’t renew your Let’s Encrypt certificate automatically until the issue is resolved.” - but will wait to see if it resolves.
One more edit - I learned that A record 99.83.190.102 is WRONG - and must be removed. Received bad information regarding editing DNS on GoDaddy .
Hey @allison 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
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