Increasing build timeouts

hi there, you are now at 30 mins :slight_smile:

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Hi there,

With our Open source plan the 30 minutes limit isn’t enough to successfully build / upload our app.
It times out during files upload

10:45:21 AM: Failed to upload file: api/latest/typenum/consts/type.N275.html
10:45:21 AM: Execution timed out after 31m24.07819187s

Can you help with this please ? Can we do something to make it work ? (App id is 28bc58cc-e53c-4a4a-8b30-777795334dc9)

hi grzi, our records show that there isn’t a credit card on file at the moment.

If you can add one, we can increase your build time, and also have you chat with someone from a different department to see if a custom solution might be a better fit for you! Just let us know here when you have added a card.

@perry could I get another timeout extension to 30 minutes, for the site rasahq-docs-rasa-v2?

Hey there, thanks for writing in @lunelson ! You should be at 30 minutes now :slight_smile:

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Hi @perry Can we get this site’s timeout increased to the next level?



Also @hillary in case Perry is busy :slight_smile:

Hello @Patreon_via_Mutation :wave:

The team have looked at your account and we can see that you’re using a lot of build minutes! A member of our team will reach out to discuss your ongoing requirements with you.

For now, we’ve increased the build time limit on the site ID you provided to 30 minutes. I hope this helps!

Hi @perry !

Would you please increase our build time to 45 minutes for API ID:


I’d be happy to - but I’ll also get you connect with someone who can chat with you about your settings! we may have a custom solution that might work better for you.

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@Dan_Pearce - we’ve bumped you up to 45 minutes, and someone should reach out to you via email over the coming days :slight_smile:

That would be great @perry! I hate having to bug you every time we add a new site.

Thank you!

Hi @perry,

Would you please double check that build time limit? Looks like we’re hitting the limit after only a few minutes now.

12:42:21 PM: Execution timed out after 1m40.814384241s

12:42:21 PM: Error running command: Command did not finish within the time limit

12:42:21 PM: Failing build: Failed to build site

12:42:21 PM: Failed during stage ‘building site’: Command did not finish within the time limit

12:42:21 PM: Finished processing build request in 2m12.962720332s

Again this is for: 2ac2ad63-7023-4ed3-a33a-61fd490f6fbb


hey there, that’s very odd! sorry for that. I am on the case and investigating. More soon!

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hi @Dan_Pearce - we’ve pulled a lever and fixed this - something went sideways when we tried it the first time. can you try again? this shouldn’t unfix itself moving forward :slight_smile:

No worries, @perry ! It’s working great now. Thanks for your help!

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Hi there @perry , could you please increase out buildout timeout to 45 minutes? It looks like it has failed after a 16 minute run and a 22 minute run. API ID: 804b1ad0-c684-4dba-96b7-7cbb343bd43d

hi dericklee, sorry it took us a bit! you are now at a 45 min build timeout, and someone from netlify will also reach out to you to see if a custom option might be a better fit - thats something we like to do for anyone asking for more than 30 minutes. you are good to go in the interim!

Hi Perry, thank you so much! We had someone who moved it to 30 minutes earlier this morning but for some reason we had a continued fail at 15 minutes. Perhaps now its changed with your side of the increase. Do you happen to know why it still failed at 15 minutes even though it was increased to 30 earlier? Looks like it was an exit code 134.

Thank you Perry!

hi again! so, we have confirmed that your build timeout is indeed at 45 minutes, but this seems to be a separate issue, potentially related to too high memory use, which may be causing some weirdness and a build timeout despite the upgrade. Could you link us to a build with an error message, ideally one with a build timeout error so we can take a look? thanks.