I'm not receiving forms notifications on my email

Hi,

I have a form here Contato
and i’m receiving all the submissions on netlify but i’m not receiving the form notification on
contato@blumedical.com or financeiro@namiconsultoria.com.br.

Hiya, sorry you are having trouble getting your forms to work.

This Support Guide is the first port of call to debug any forms issues. Please start here and work through these resources!

We also recommend trying to search the forums or look at topics tagged Netlify forms if you haven’t already - it’s likely your question was already asked by someone else!

If you are still having problems, please provide more information such as what you have already tried, and a link to your live form. :slight_smile:

Hi Hillary,
Could the email be on the hard bounce list for some reason?

I also added financeiro@namiconsultoria.com.br and i’m not receiving it.

@hillary Could you help?
The form is set correctly, i’m receiving then on my dashboard. But i’m not receiving just the email notification.

Hey there, @FeruYasu :wave:

Apologies for the delay! I assure you we have not forgotten about your question. Our Support Engineers will work with you as soon as they are able to.

Thanks again for your patience!

@hillary nothing yet =(

hi there, neither of the email addresses are on our bounce list.

are you sure you have turned on notifications in the Netlify dashboard?

Hi @perry, thank you for replying.

I’ve done this. Do i need turn anything else on?

no, that really should be it!

So why i’m not receiving those notifications? :frowning:

that is really strange. we have no blocks on those email addresses, and if i am understanding correctly, you are receiving form submissions, but just no notifications?

any chance the emails are landing in your spam folder?

Thats correct, i’m receiving form submissions but no notifications :frowning:
And they aren’t on my spam folder.

Hey @FeruYasu,

We can see that you’re not using Netlify Forms right now. Do you still need help with this?