Identification / verification crisis

Hello, I cannot log in to my netlify account connected with GitHub.

I was sent a link to provide my document, when I tried to, it is not working

This is my email; charityokechukwucha@gmail.com

Hello thank you for reaching out. Thank you for your patience. I have sent your query to our helpdesk. Please stay tuned to your email and refer to ticket #240370 if you have more questions or concerns.