Support Forums

I can't link my domaine with netlify (cname propagation not happening)

I am trying to link my domaine https://landingpage.ma with my netlify static website with subdomaine : https://molanding1.netlify.app/

I am using a local registar but using cloudflare as dns zone :slight_smile:

I waited 48 hours for the propagation but the cname record is blocked everywhere

when i try to link it with netlify : netlify says that it is alredy linked with an other website
i contacted my registar and they told me that the issue is with my external hosting ie netlify

Hey there, @mo1 :wave:

I believe that this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

I have just added the txt record in cloudflare Dns

Hi @mo1,

The domain has been removed from the other account. However, do note that, we don’t recommend using CloudFlare with Netlify and if you absolutely have to use it, you need to turn the orange cloud option off.