# I am unable to login to my netlify account. Please help me! **URL:** \ **Category:** Admin\ **Tags:** authentication, deployment\ **Created:** [November 13, 2023, 6:50am UTC](https://answers.netlify.com/t/i-am-unable-to-login-to-my-netlify-account-please-help-me/106389 "2023-11-13T06:50:02Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mohitX](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@mohitX](https://answers.netlify.com/u/mohitX)\ **Post date:** [November 13, 2023, 6:50am UTC](https://answers.netlify.com/t/i-am-unable-to-login-to-my-netlify-account-please-help-me/106389/1 "2023-11-13T06:50:02Z")
Sir/Mam, I am unable to login to my netlify account. It is displaying: Authentication Error Authenticating failed due to the following error: **We already have a registered user with this email address. Log in to connect your GitHub account.** I have also tried to reset my password and clear cookies and catch data but while login it is only displaying netlify logo loading. ![image](https://global.discourse-cdn.com/netlify/original/3X/0/b/0b33e94865259e0b3860c1c20f10282cd7489ad6.png) ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [November 13, 2023, 2:45pm UTC](https://answers.netlify.com/t/i-am-unable-to-login-to-my-netlify-account-please-help-me/106389/2 "2023-11-13T14:45:36Z")
Hello, thank you for reaching out. Your site was taken down as you were reported for phishing Netflix on our platform. Phishing is prohibited and against our [terms of service.](https://www.netlify.com/legal/terms-of-use/) This decision is final and you will need to find a new platform to host your content. ---
**Author:** ![mohitX](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@mohitX](https://answers.netlify.com/u/mohitX)\ **Post date:** [November 14, 2023, 10:48am UTC](https://answers.netlify.com/t/i-am-unable-to-login-to-my-netlify-account-please-help-me/106389/3 "2023-11-14T10:48:00Z")
I was not using any phishing attack as it was only a frontend project I made during my project which does not have any affiliated link and any ads. ---
**Author:** ![mohitX](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@mohitX](https://answers.netlify.com/u/mohitX)\ **Post date:** [November 14, 2023, 10:51am UTC](https://answers.netlify.com/t/i-am-unable-to-login-to-my-netlify-account-please-help-me/106389/4 "2023-11-14T10:51:40Z")
Can you please just reset my account. ---
**Author:** ![SamO](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/samo/32/41847_2.png) [@SamO](https://answers.netlify.com/u/SamO)\ **Post date:** [November 14, 2023, 3:59pm UTC](https://answers.netlify.com/t/i-am-unable-to-login-to-my-netlify-account-please-help-me/106389/5 "2023-11-14T15:59:06Z")
The account was 100% phishing as your site was named notnetflix. I cannot reset your account and you were reported by Netflix’s team. I’m sorry but the decision is final. If you’d like to access the source material from your site/get the domain from a site that was removed please submit a support ticket [here](https://www.netlify.com/support/) mark the reason as “signup/login”. If you feel you have a reasonable case you are welcome to submit a support ticket but no promises can be made. ---
**Author:** ![mohitX](https://avatars.discourse-cdn.com/v4/letter/m/34f0e0/32.png) [@mohitX](https://answers.netlify.com/u/mohitX)\ **Post date:** [November 14, 2023, 4:33pm UTC](https://answers.netlify.com/t/i-am-unable-to-login-to-my-netlify-account-please-help-me/106389/6 "2023-11-14T16:33:55Z")
Never thought hosting my college project on netlify would get me banned. 😓 You guys should have atleast checked my site or at least warned me about it so that I could have removed it the landing page project if it was inappropriate. 😕