HTTPS Provisioning Is Broken?

My netlify domain:

My promary domain that I connected:

Site works with my new domain, but not on HTTPS / SSL.

I have set up HTTPS for other sites on Netlify- I basically just clicked the buttons and it worked…

But for this site I am getting a really strange error…

When I click “Provision Certificate” I just get an error, “Certificate Missing”…

Is there some kind of bug or broken thing in Netlify??

What should I do to make it work?? :disappointed_relieved:

Screen Shot 2023-05-20 at 12.06.33 PM

Part of the issue @Jimb0 is the configuration for isn’t correct.

The apex has the correct A record

% dig		300	IN	A

The www subdomain also has the same A record

% dig	300	IN	A

As noted in the Configure a subdomain section of the Configure external DNS for a custom domain documentation

To point a subdomain such as or to your site on Netlify, you must create a CNAME record with your DNS provider.

So you need to remove the A record for the subdomain and replace it with a CNAME record with as the value.

When these changes are made, Let’s Encrypt can provision a certificate.