Hi, @dfafette. I’m sorry that anyone treated you in a way that was condescending. Personally, I totally missed that this was a request to forward to a personal Gmail account and I apologize for missing that. I saw the
firstname.lastname@example.org email address but missed the personal Gmail forwarding detail.
About the email forwarding, I have two possible solutions.
First, it might be possible to still do that by setting up a Zoho mail account and using their email forwarding.
As people often ask about how to get email service with domains registered at Netlify which is why we created the support guide which you posted above. Zoho is the most common solution people use for free email services but there are others.
This brings me to solution two.
Regarding this solution, it is important for me to point out that we are not actually the registrar. We are a reseller of registrations and the registrar is Name.com. I mention this because they have an email forwarding service:
If we transfer this domain to your direct control at Name.com, it should be possible to use that as well. That might meet the requirements that no third-party mail service be used.
The only thing that changes at Netlify (if the domain is transferred) is that your domain renewals would occur directly via Name.com going forward. Even Netlify DNS will continue to work unchanged unless or until you make a change to the name servers for the custom domain under your Name.com account.
To summarize the two solutions:
- use the some third-party (but free) email service to do the forwarding
- we transfer the custom domain to your Name.com account and use the email forwarding there to do this
To be clear, neither Netlify nor Name.com have any charges associated with transferring the custom domain control at Name.com. Sign-up and internal domain transfer are free (meaning internal to Name.com).
One last thing I wanted to mention is that if you do see places (like our documentation or here on the community site) where someone is making it sound like email service is automatically included with domain registrations at Netlify, please let us know. Even domains registered directly at Name.com do not get free email (as they provide paid options but the forwarding is included with domain itself). If someone says otherwise, we will work to get that corrected quickly.
We are happy to discuss this further and if there is more we can do to assist, please reply anytime.