Hi! I would appreciate if someone can help me to remove my credit card from my account, we just paid this month and the client said this will be his last time with us, so we want to remove the credit card.
Thanks in advance!
Hi, @josepuma. You are also free to open support tickets for anything billing related for any team plan type.
Our support team can remove the payment method on file. Before we do this, I see one of the sites on this team still has the paid “Forms level 1” feature. Before we remove the payment method we want to confirm that all billable services are stopped. Would you please change the form level for that site here:
https://app.netlify.com/account/billing/
(Note, that link will only work when logged into the Netlify web app.)
Please reply here (or email support@netlify.com) once the forms level is back to level 0 and our team will remove the payment method and follow-up to let you know when it is done.
Hi! I just downgraded the forms to level 0
José Puma
Teléfono: +569 4044 4172
Website: www.sayrin.cl
Hi, @josepuma. Done! The payment method has been removed from the team and our backend billing system both. It is impossible for us to charge that card again unless you were to manually re-enter the information.
If there are other questions or concerns, please let us know.
Hi, may I also ask support for removing Credit Card from my account?
Hi @SRFeesha,
What account is this regarding?
Hi, me too may I also ask support for removing Credit Card from my account please?
Hi @ersinaksar
Your payment information has been removed!
Hi, I bought a domain and am not sure if payment information is stored. If it is could you (or any staff) remove it for me please thanks 
@StevenM2002 Your payment information has been removed!
1 Like
Hi! I would appreciate if someone can help me to remove my debit card from my account, we just paid this month and the client said this will be his last time with us, so we want to remove the debit card.
@gachetrebel Your payment method has been removed.
Can I also get my card removed?
Hi @RedNotSus ,
We’re unable to remove your card as you have upcoming bandwidth charges on your account.
could you do it now?
Hi, @RedNotSus. I do see the payment has processed now. I have deleted the payment method and there is no longer any payment method stored for this account.
Hi, may I ask support for removing Credit Card from my account ? mail : jessymarionmail@gmail.com. Thanks
@Jessy Welcome to the Netlify Support Forum! We recently made a change so that customers can remove their own payment methods. Would you mind giving that a try please, and let us know how it goes?
Want to remove my Card too
Hi @TheWolf232, kindly send your request to the helpdesk by visiting Netlify Support.
We will follow up from there.
Thanks.