Support Forums

Getting Intermittent ERR_SSL_PROTOCOL_ERROR

Hello. I’m getting intermittent ERR_SSL_PROTOCOL_ERROR error from months. I have tried to renew SSL certificates many times but It’s apparently not the issue.

The domain is yapero.com.

Do you have any idea on this ?

Hi there, @joris :wave:

Welcome to the Netlify Forums, and thanks for reaching out! We’ll just need a bit more information to troubleshoot this.

In order to troubleshoot this, we need to be able to track the HTTP response with this issue. The simplest way to do this is to send us the x-nf-request-id header which we send with every HTTP response.

There more information about this header here:

However, if the SSL negotiation is failing, there probably isn’t any header (or anything else) being sent.

If that header isn’t available for any reason, please send the information it replaces (or as many of these details as possible). Those details are:

  • the complete URL requested
  • the IP address for the system making the request
  • the IP address for the CDN node that responded
  • the day of the request
  • the time of the request
  • the timezone the time is in

Would you please send us those details? If so, we’ll be happy to research this further.