Support Forums

Getting Form Notification via Email

Hi there,

I have an issue with getting form notification via email. I set up the email address already but not sure why still can’t get it. Here is the screenshot:

Please let me know how to solve this.

Thank you!

Hi, @Hua. I’m showing the last form submission for that site was on 2020-10-17 at 12:14:03 UTC and an email was sent at that time.

There are no emails since that time because there are no form submissions after this time.

If there are other questions or concerns, please let us know.

Hi Luke,

I didn’t get any form notification since 10/14/2020. I just submitted a message through the contact form again but I still cannot get any email notification.

Hi, @Hua. I can confirm the emails are being sent. I’m showing two new form submission emails sent today. Are you checking the inbox for email address in the screenshot for these emails, which is sales@ragnaroknyc.com?

If you don’t see the emails on your side, please check the spam filter/folder. If you still cannot find the emails, please contact the administrator of your email service about this.