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Getting error "Another site is already using this domain" when adding custom domain

Our netlify site name is: https://ipaymy.netlify.app/
When adding new custom domain “www.new.ipaymy.com”, we got error “Another site is already using this domain”. We owned the “ipaymy.com” domain.

Please, help us to troubleshoot this issue. Thanks

Hi @phmngocnghia,

We’ve removed the domain from the other account. You should now be able to use it.

Hi, I just tried again, but I still got this error

Hi @phmngocnghia,

Sorry about it. It should now be usable.