# Get Authentic error/ Suspension in first time account creation

**URL:** <https://answers.netlify.com/t/get-authentic-error-suspension-in-first-time-account-creation/98143>\
**Category:** Admin\
**Tags:** authentication, netlify-newbie\
**Created:** [August 2, 2023, 11:36am UTC](https://answers.netlify.com/t/get-authentic-error-suspension-in-first-time-account-creation/98143 "2023-08-02T11:36:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Afsana](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@Afsana](https://answers.netlify.com/u/Afsana)\
**Post date:** [August 2, 2023, 11:36am UTC](https://answers.netlify.com/t/get-authentic-error-suspension-in-first-time-account-creation/98143/1 "2023-08-02T11:36:29Z")

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Hi, I was trying to create an account with my GitHub ID in NETLIFY for the first time. But it said I’ve already an account and get Authentication error, which is definitely not true. Next I tried to open an account with a different email address and there also got a suspension.  
please help me as I need an account badly for deploying one of my React project

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**Author:** ![nathanmartin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/nathanmartin/32/30845_2.png) [@nathanmartin](https://answers.netlify.com/u/nathanmartin)\
**Post date:** [August 2, 2023, 11:43am UTC](https://answers.netlify.com/t/get-authentic-error-suspension-in-first-time-account-creation/98143/2 "2023-08-02T11:43:49Z")

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@Afsana See this thread:

> [@My Netlify account ha been suspended, I don't know why?](https://answers.netlify.com/t/my-netlify-account-ha-been-suspended-i-dont-know-why/97537):
>
> Authentication Error Authenticating failed due to the following error: We already have a registered user with this email address. Log in to connect your GitHub account. Since yesterday I am getting this message as I try to login into my netlify account and due to this I am unable to access my account and also my some of important projects which I have deployed on netlify, failed to work properly which contains my portfolio and some of major projects which I had mentioned them in my resume. Can…

Netlify may not respond to your ban, so you may want to try using another provider.

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**Author:** ![laura](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/laura/32/6274_2.png) [@laura](https://answers.netlify.com/u/laura)\
**Post date:** [August 2, 2023, 1:01pm UTC](https://answers.netlify.com/t/get-authentic-error-suspension-in-first-time-account-creation/98143/3 "2023-08-02T13:01:40Z")

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The usual solution for the authentication issue is the following steps.

1. Login to Netlify using the email address and password only. If you do not have a password configured, you can add one by using the password reset form: [Netlify App](https://app.netlify.com/login/forgot-password)
2. Once logged into Netlify with the email address and password, change the GitHub account associated with this email address here: [Netlify App](https://app.netlify.com/user/settings#connected-accounts)
3. Log out of Netlify.

Once this is done, you should be able to log into Netlify using GitHub or the email address. Both methods of login should work now.

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**Author:** ![laura](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/laura/32/6274_2.png) [@laura](https://answers.netlify.com/u/laura)\
**Post date:** [August 2, 2023, 1:01pm UTC](https://answers.netlify.com/t/get-authentic-error-suspension-in-first-time-account-creation/98143/4 "2023-08-02T13:01:43Z")

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