# Free plan team stuck on operational credits — production deploys paused with credits available

**URL:** <https://answers.netlify.com/t/free-plan-team-stuck-on-operational-credits-production-deploys-paused-with-credits-available/168336>\
**Category:** Support\
**Tags:** billing\
**Created:** [September 5, 2026, 1:22am UTC](https://answers.netlify.com/t/free-plan-team-stuck-on-operational-credits-production-deploys-paused-with-credits-available/168336 "2026-09-05T01:22:12Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Giovana\_Sorgato](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/giovana_sorgato/32/67688_2.png) [@Giovana\_Sorgato](https://answers.netlify.com/u/Giovana_Sorgato)\
**Post date:** [September 5, 2026, 1:22am UTC](https://answers.netlify.com/t/free-plan-team-stuck-on-operational-credits-production-deploys-paused-with-credits-available/168336/1 "2026-09-05T01:22:12Z")

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My Free plan team (giovanaestudosmed) has production deploys paused with the “operational credits” message, but the numbers don’t add up. The plan shows 300 credits/month, the usage chart shows only 90 credits used in the current cycle (Aug 20 – Sep 19), and bandwidth for the cycle is just 27.9 MB — yet the balance shows only 29 credits available, all flagged as operational credits that can’t fund production deploys.

Deploys ran normally today until around 21:00 and then started being skipped with “Skipped due to account credit usage exceeded” (site: warm-raindrop-812e86).

Could you please review the credit accounting on this team and re-enable production deploys?