Forms Notifications are not sending email notifications

Support
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143

Hi Luke, is perfectlypoppinlvsf at gmail on the bounce list?

144

No, that doesnā€™t seem to be on the list.

146

weā€™ve tried a couple different emails for this domain and havenā€™t received a notification ( at enginedigital.com ) is this domain on the bounce list?

since it did work to a different (at gmail.com) address.

@luke @hrishikesh

147

I just checked and this isnā€™t popping up on this list.

148

okay thanks for checking. yes we actually did have success with another at enginedigital.com email. so it may have just been mine that it didnā€™t work with it seemed.

149

What about matt@everysquareinch.ca? I can send emails to this address but the netlify notification never comes.

151

Hi, @Michael_Mannucci. We did receive a hard bounce notification for that email address earlier today. I have removed that email address from the hard bounce list now so sending should resume for that email address again now.

If you still cannot receive emails for it, please let us know.

156

I am not receiving email notifications on [hamsa@hamsatax.com] but I can see the form submissions on Netlify. Could it be the same issue of being on bounce list. Please help.

158

Iā€™m not seeing any restrictions on the email

159

Hey Everyone!

It seems like Iā€™m having the same problem for form sumbissions on Process | Hercules Design Build

The notifications are set for mail (at) lippe-mann.de and david (at) herculesdesignbuild.com

I receive the notifications fine on mail (at) lippe-mann.de but not for david (at) herculesdesignbuild.com

Could you please check if david (at) herculesdesignbuild.com is on a bounce list?

Thanks!

160

The email has been removed from Hard Bounce list.

161

Hi could you check if info@gobetterway.ca is on a bounce list?

162

Hi, this email is not in the hard bounce list.

164

Hello, I believe I am receiving a similar problem, the email is me@shilohwebdesigns.com. Thanks in advance!

165

Hi, this email is not on our hard bounce list.

166

Hi @SamO

Do you mind checking if terry@wellingtonplasterer.com is on the hard bounce list. My brother is not getting his notifications through to his email although I can see received form data in the admin console for netlify.

I just realised the hard bounce list could be the underlying issue. Two other email addresses I have tested against as part of the troubleshooting has worked fine with sending the notifications through.

Many thanks,
Stuart

167

Hi, @StuartMacD. That email address was on the hard bounce list and it has been removed now. Please let us know if the form submissions are still not being received for that email address now that this change has been made.

168

Hi @luke

Many thanks! Perfect! Everything is working again.

Thanks for the quick work on this!
Cheers,
Stu

169

hello! can someone check if the emails qperkins@rtmss.io and gonofre@rtmss.io are on the bouncelist? I believe it is, checked the spam already. Can only receive emails from gmail. Thank you

170

Hi just checked both of these emails are not on the hard bounce list.