Hope I find you well. I’m having issues with my forms. Forms notifications coming from my website www.barcodebuildup.com aren’t arriving immediately or not arriving at all to my custom emails(@barcodebuildup.com) but work fine on normal @gmail.com. Please, what could be the problem? The site id is da55a66d-a878-4e23-be12-6c6a001288fe
That’s under Site Name > Site Settings > Forms > Form Notifications.
For that first email address we received a permanent email delivery failure on 2022-04-11 and we are required to stop sending emails when that happens. I’ve removed the email address from the email “hard bounce” list and emails are working for that email address again.
If you see any other emails delivery issues, please let us know. Again, I did check all email address and I only saw that one having issues. If you see any other issues with other email address though, please feel free to reply here anytime.
Hi, @vmikell. It looks like you moved this domain (victormikelldesign.com) to Netlify DNS recently. However, when doing so, the existing DNS record required for email service to function were not copied to Netlify.
There is a support guide about how to fix this issue here:
The link above includes the anchor tag to take you to the part of the guide with the solution.
Once you get the email service working again, the emails should start sending. If they do not or if there are other questions, please let us know.
I have same issue with form posts working but notifications not working. We just realised the mailbox has been deleted so it would have been hard bouncing. It’s been reinstated and tested, email address is email@example.com
My email was down for some time and I recently reactivated it. I believe it may be on the hard bounce list. firstname.lastname@example.org is the email address, could you check it out and if it is could it be removed from the hard bounce list please, thank you.