Forms Notifications are not sending email notifications

Hi, i’m having the same problem with
i don’t know why i can’t receive notifications and if it is the “hard bounce” problem what am i doing wrong ?


Hi Luke, could you check for me please, I think I’m having the same problem and it maybe have been caused while waiting for DNS to propagate on that domain.

hi, I had not made the connection but it seems that it is the same thing. i’ve just changed my DNS config. Could somebody do something for me/us ?

Hi, @zb2oby. I checked for that email address on the bounce list but it wasn’t there.

I believe you are not receiving emails for that email address because you have no email service configured for your domain:

$ dig MX

; <<>> DiG 9.10.6 <<>> MX
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 2608
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

; EDNS: version: 0, flags:; udp: 512
;		IN	MX

;; AUTHORITY SECTION:	1793	IN	SOA 1617724557 43200 7200 1209600 3600

;; Query time: 25 msec
;; WHEN: Tue Apr 06 18:47:31 PDT 2021
;; MSG SIZE  rcvd: 131

There are zero MX records for this domain and I’m not aware of any way for email to be successfully delivered without MX records.

I think the section of this support guide labeled “I did not copy my records before switching name servers and my email (or other service) stopped working. How do I fix this?” may have the solution for your issue.

If there are any questions about either solution in the support guide above, @zb2oby, please let us know and we will be happy to answer.

For the email address you listed, @darkmekker, it was on the bounce list and I have removed it now. Your email notifications should work now and if not, please reply here anytime.

Hi, Thanks for reply. I don’t understand. It is a mailbox provided by IONOS. i have another site in netlify with the same form and globally the same configuration and i can receive notifications for it in the associated mailbox.
Moreover, i’ve made a test a month ago for and i received notification in this mailbox. so i don’t understand why it does not works anymore.

Hi, @zb2oby. Here are the facts:

  1. MX records are required for email delivery to work.
  2. Your domain has no MX records currently, as proven by the DNS lookup below:
$ dig MX

; <<>> DiG 9.10.6 <<>> MX
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37614
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

; EDNS: version: 0, flags:; udp: 512
;		IN	MX

;; AUTHORITY SECTION:	1799	IN	SOA 1617724557 43200 7200 1209600 3600

;; Query time: 51 msec
;; WHEN: Wed Apr 07 00:05:46 PDT 2021
;; MSG SIZE  rcvd: 131

I queried for the MX records above and the SOA record is returned instead. (DNS servers return SOA records when the requested record is missing.) This proves you have no MX records for your domain and this is why your email for that domain isn’t working.

To summarize, your email service simply isn’t configured - at all. I sent you a link to the two different ways to fix this, the link below:–email-stopped-working

If there are questions about either of those two solutions, please let us know.

Ok. it works now. in fact my other site was pointing on a .fr and form on a .com. That is why it was working for it without any MX configuration but no for my new one.
this one have both mail and site pointing on the .fr domain and it need an MX record on the netlify side. It was not very clear at the begining for me but now, thanks to you, it is ok !

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Hi, @luke.

I believe I may also be dealing with the bounce list problem. I’ve received them previously but managed to disrupt my email yesterday which I believe may have caused this problem.

Can you check for and/or


Hi, @shea. I do see “soft bounces” for both email addresses in the last 48 hours. The most recent on the second email address above on Apr 14, 2021 at 4:41 am PDT (UTC-07:00).

Soft bounces are not permanent failures and I did not find either email address on the deny list. Would you please test another form submission now?

Thanks, @luke! It seems to be working now.

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Hi, @luke I think we are having the same issue with and

Hope you can help us out too.


Hi, @phiranno-designs. For, yes, this email address was on the “hard bounce” list and has been removed now. It looks like the hard bounce occurred Jun 8, 2021 at 7:47 pm PDT for that email address.

For, however, I’m showing that we are successfully delivering to emails to that email address. I show five successful emails for that email address today June 13th ( and all emails are for form submissions).

If you don’t see the emails for this second email address, we recommend reaching out to the technical support for your email service to find out why.

If there are other questions about this, please let us know.


Thanks @luke I think thats fixed the problem for us.

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Hi @luke, I think we are having similar issues, I have two email address set for notifications and they are not receiving emails so far.

I appreciate your help.


Hi, @FerhatG. I replied to the support ticket opened about this with additional details.

Would you please reply to that ticket if there are other questions?

Please do reply here to let us know, however, if you don’t see the email for the support ticket.

Hi @luke, I believe I am having a similar problem with our form notification emails. I received a slack notification, but I did not receive an email to or

Thanks in advance!

hi there @hyped1 - thanks for letting us know about this.

have you had working forms notifications in the past? or is this your first form with us? Trying to rule out any issues with the form itself before we look into our forms notifications delivery. Let us know so we know whether it’s you or us :slight_smile:

Hi @perry - this is the first time I am setting up gmail notifications for our forms

Hi there, @hyped1 :wave:

Thanks for following up! We currently are an issue with our transactional emails. This may be causing what you are describing. Please check out our status page for more information:

thank you @hillary, I will test again once this is working again

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