Hi, @jkinley. We received an email delivery failure for info@phenyxcap.com on 2021-02-21 at 20:42:32 UTC. It was a permanent delivery failure - often referred to as a “hard bounce”.
To comply with anti-spam policies and regulations we stop send emails to email addresses when a hard bounce is received. The hard bounce add the email address to a deny list to prevent future emails from being attempted.
I’ve removed this email address of the hard bounce list now and future emails will be attempted again for info@phenyxcap.com. If you still don’t receive for notifications to this email address now, please let us know.
Hi, i’m having the same problem with bonjour@atelierlilicolibri.fr.
i don’t know why i can’t receive notifications and if it is the “hard bounce” problem what am i doing wrong ?
Hi Luke, could you check nico@onecastaway.de for me please, I think I’m having the same problem and it maybe have been caused while waiting for DNS to propagate on that domain.
If there are any questions about either solution in the support guide above, @zb2oby, please let us know and we will be happy to answer.
For the email address you listed, @darkmekker, it was on the bounce list and I have removed it now. Your email notifications should work now and if not, please reply here anytime.
Hi, Thanks for reply. I don’t understand. It is a mailbox provided by IONOS. i have another site in netlify with the same form and globally the same configuration and i can receive notifications for it in the associated mailbox.
Moreover, i’ve made a test a month ago for bonjour@atelierlilicolibri.fr and i received notification in this mailbox. so i don’t understand why it does not works anymore.
I queried for the MX records above and the SOA record is returned instead. (DNS servers return SOA records when the requested record is missing.) This proves you have no MX records for your domain and this is why your email for that domain isn’t working.
To summarize, your email service simply isn’t configured - at all. I sent you a link to the two different ways to fix this, the link below:
Ok. it works now. in fact my other site was pointing on a .fr and form on a .com. That is why it was working for it without any MX configuration but no for my new one.
this one have both mail and site pointing on the .fr domain and it need an MX record on the netlify side. It was not very clear at the begining for me but now, thanks to you, it is ok !
I believe I may also be dealing with the bounce list problem. I’ve received them previously but managed to disrupt my email yesterday which I believe may have caused this problem.
Hi, @shea. I do see “soft bounces” for both email addresses in the last 48 hours. The most recent on the second email address above on Apr 14, 2021 at 4:41 am PDT (UTC-07:00).
Soft bounces are not permanent failures and I did not find either email address on the deny list. Would you please test another form submission now?
Hi, @phiranno-designs. For sales@frontlineremovals.com.au, yes, this email address was on the “hard bounce” list and has been removed now. It looks like the hard bounce occurred Jun 8, 2021 at 7:47 pm PDT for that email address.
For dale@frontlineremovals.com.au, however, I’m showing that we are successfully delivering to emails to that email address. I show five successful emails for that email address today June 13th ( and all emails are for form submissions).
If you don’t see the emails for this second email address, we recommend reaching out to the technical support for your email service to find out why.
If there are other questions about this, please let us know.
Hi @luke, I believe I am having a similar problem with our form notification emails. I received a slack notification, but I did not receive an email to support@hyped.com or ellie@hyped.com.
hi there @hyped1 - thanks for letting us know about this.
have you had working forms notifications in the past? or is this your first form with us? Trying to rule out any issues with the form itself before we look into our forms notifications delivery. Let us know so we know whether it’s you or us