Hello,
Form submissions for our website are being captured successfully in Netlify, and notification emails are reaching another configured recipient. However, info@kingdomcontractorsacademy.com is not receiving any form notifications.
Netlify site name: kingdomcontractorsacademy.netlify.app
Custom domain: https://kingdomcontractorsacademy.com
Form: employer-partner-interest
Affected recipient: info@kingdomcontractorsacademy.com
The notification is configured for “New form submission” and the correct form. I confirmed the issue with a new live test. The submission appeared in Netlify and reached the other configured recipient, but nothing reached the info@ inbox or spam folder.
The info@ address successfully receives normal external emails. It previously existed as a Google Group and may have rejected an earlier Netlify delivery, but it has since been recreated as an active Google Workspace user mailbox.
Could someone please check whether info@kingdomcontractorsacademy.com is on Netlify’s hard-bounce or suppression list and remove it if necessary? If it is not suppressed, could you please check the delivery status for this recipient?
Thank you.