Form notifications not coming in for my domain

Support
1

I’m using form notification feature from Netlify, it worked for a couple of years, but apparently about 2 years ago (noticed just now) it stopped working and sending email notifications to my custom domain. My domain has MX records configured and email is working properly for years, no changes were made to it.

For testing purposes I set a gmail address and the notifications work fine for that address.

  • My app: modest-franklin-02abe6
  • It’s not ending up in spam
  • Works on other emails (regular gmail)
  • MX records are set (its a google mail server)
2

Hello can I get some clarification from Netlify team? Is my email blocked by Netlify? If so why and how can I get it unblocked.

4

Hey @pk_pk :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!