Site: sparkling-naiad-7a5ed0 (site id 92a1421c-6feb-4259-a6f2-758a56d6c3d8), custom domain adptree.com (https removed so I stay under the new-user link limit)
Our form estimate-request (form id 6a9864368ea70d00082648e6) captures submissions correctly — verified submissions appear in the dashboard and the spam filter works. However, no email notification has ever been sent for any verified submission.
What we’ve checked:
- The email notification hooks for event
submission-created(6a9864bfb3f3fd170cdbe214→info@adptree.com, created 2026-09-02;6a999118629c06b121a0467d→adplanddesign63@gmail.com, created 2026-09-03) still showsuccess: nullvia the API after multiple verified submissions — they appear never to have fired. - To rule out a recipient-side problem we temporarily added a hook pointing at a plain Gmail address and sent two test submissions (numbers 8 and 9 on 2026-09-03, “Delivery Test — please ignore”): both were captured as verified, and no email arrived — not in inbox, not in spam. That temporary hook has since been removed.
- MX records for the recipient domain are valid (
adptree.comis on Google Workspace). - No relevant incident on
netlifystatus.com.
Could you please check whether this site or either recipient address (info@adptree.com, adplanddesign63@gmail.com) is on your email suppression/bounce list, clear it if so, and confirm notification dispatch is working for this site? This is a small business’s only lead-capture form, so we’d really appreciate a quick look. Thanks!
Note: I have two Netlify accounts — lee@floravibes.app (owns the site) and leeturvey99@gmail.com. Both are mine; happy to verify ownership from either.