Unfortunately, the SSL certificate is only issued for https://french-atlas.netlify.app/, so we cannot access the website thru the external url.
When I try to add https://atlas-sonore.fhis.ubc.ca/ as a custom domain to the Netlify app, I get an error saying: custom_domain is owned by another account
How do we move forward to install a certificate on the external domain?
The domain ubc.ca is registered in another account. For security reasons, we don’t allow the sharing of the domains across accounts. If you wish to add the domain here, we would have to remove it from the other account. We can do that once you add a TXT verification record for the apex domain with the value 60442.
Can you help me understand how I can host my app on the external url, if I can’t add a TXT record to the apex domain? I commissioned that custom url https://atlas-sonore.fhis.ubc.ca/ from the university’s tech support department. They can’t add any TXT records to the apex domain.
hi there @Bebo0 - can you say more about what happens when the university tries to add the txt record? reason i ask is we have created subdomains for ubc.ca in the past, but we haven’t heard that there were issues creating the text record before today.
if you could give us some more information or potentially a screenshot, that’d be helpful! thanks.
if we go ahead and free up that subdomain for your use, we will have to perform an action that may other sites ubc.ca to be unreachable. we’d like to ensure this is acceptable before we go ahead.
Edit: ah I can see I’ll need to add some DNS records and point the url to Netlify’s servers. @perry this process is way too complicated for an organization like my unviersity to handle. It’s not scalable and it’s slow! I can’t be bothered to talk to the university’s tech department to add DNS records, we’ll just use the netlify url…
Thanks for following up and letting us know that the cert has been installed! Please follow up on this thread if any related questions or concerns pop up.
