Evokivhaus.com already managed by Netlify DNS on another team

Netlify site name: teal-cactus-b7b3e5.netlify.app

Custom domain: evokivhaus.com

Error message: “evokivhaus.com or one of its subdomains is already managed by Netlify DNS on another team.”

I’m trying to add this custom domain to my project teal-cactus-b7b3e5, but I keep getting the error above. It happens for the apex domain.

This domain was previously used with a different developer/agency’s setup, and it looks like it’s still tied to their Netlify team from before. I own this domain (registered through Gabia) and have already reset its nameservers back to the registrar’s default. Could someone please check why this domain is showing as claimed elsewhere and release it so I can add it to my project?

I’ll add a TXT verification record as requested in similar threads once I have this post’s URL.