# Even if I add custom domain still can't reach site **URL:** \ **Category:** Support\ **Tags:** netlify-dns-https-ssl\ **Created:** [August 14, 2022, 10:19pm UTC](https://answers.netlify.com/t/even-if-i-add-custom-domain-still-cant-reach-site/73360 "2022-08-14T22:19:46Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![alperunal](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@alperunal](https://answers.netlify.com/u/alperunal)\ **Post date:** [August 14, 2022, 10:19pm UTC](https://answers.netlify.com/t/even-if-i-add-custom-domain-still-cant-reach-site/73360/1 "2022-08-14T22:19:46Z")
Hello, My domain was connected to another hosting, I removed the connection from cpanel. Updated dns to netlify in domain panel. Also updated netlify but still it is not pointing to netlifty. Any idea? ![netlifyScreenshot 2022-08-15 102036](https://global.discourse-cdn.com/netlify/original/3X/b/f/bfee54457588c58a41044d834669dbc42c708b84.png) ---
**Author:** ![coelmay](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/coelmay/32/24427_2.png) [@coelmay](https://answers.netlify.com/u/coelmay)\ **Post date:** [August 14, 2022, 11:26pm UTC](https://answers.netlify.com/t/even-if-i-add-custom-domain-still-cant-reach-site/73360/2 "2022-08-14T23:26:56Z")
Hi @alperunal I see no difference between the Netlify subdomain or custom domain. I see no errors. In both cases, I see no loading of either `entry-4c9b0ab5.mjs` nor `index-4ddb0a22.mjs`. Rather I see `entry-039f7e0e.mjs` and `index-039c17c7.mjs`. So it is possible there is an issue with your cache. Have you tried a private/incognito window, different browser, and/or different device/network? ![Screen Shot 2022-08-15 at 9.26.24 am](https://global.discourse-cdn.com/netlify/original/3X/7/0/70310a5c7b9b9b4847b2ff92a2531e3c8a01461a.jpeg) ---
**Author:** ![alperunal](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@alperunal](https://answers.netlify.com/u/alperunal)\ **Post date:** [August 15, 2022, 8:39am UTC](https://answers.netlify.com/t/even-if-i-add-custom-domain-still-cant-reach-site/73360/5 "2022-08-15T08:39:55Z")
@coelmay Thanks for your response, the issue looks like the domain still doesn’t recognize that I change the settings to Netlify dns. ---
**Author:** ![coelmay](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/coelmay/32/24427_2.png) [@coelmay](https://answers.netlify.com/u/coelmay)\ **Post date:** [August 15, 2022, 8:52am UTC](https://answers.netlify.com/t/even-if-i-add-custom-domain-still-cant-reach-site/73360/6 "2022-08-15T08:52:20Z")
I am seeing multiple Netlify DNS configurations around the world for `lineup11.net` using [DNS Checker](https://dnschecker.org/#NS/lineup11.net) and [Zoho Toolkit](https://zohomail.tools/#domainDetails/lineup11.net/ALL) sometimes, `dnsX.p02.nsone.net`, some `dnsX.p01.nsone.net` ![Screen Shot 2022-08-15 at 6.46.03 pm](https://global.discourse-cdn.com/netlify/original/3X/8/3/83762f6bc0bef666cf47ebc6563a3e56abcac908.jpeg) ![Screen Shot 2022-08-15 at 6.50.40 pm](https://global.discourse-cdn.com/netlify/original/3X/4/c/4c8ab83f872ae5991b11586ea440ade87ac5532c.jpeg) ![Screen Shot 2022-08-15 at 6.50.33 pm](https://global.discourse-cdn.com/netlify/original/3X/f/3/f39d29d093c6adcdb221c093087150fabcc7e730.jpeg) Only one set of NS records should exist, not two _(either `dnsX.p02.nsone.net`, **or** `dnsX.p01.nsone.net`)_ ---
**Author:** ![alperunal](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@alperunal](https://answers.netlify.com/u/alperunal)\ **Post date:** [August 15, 2022, 9:35am UTC](https://answers.netlify.com/t/even-if-i-add-custom-domain-still-cant-reach-site/73360/7 "2022-08-15T09:35:44Z")
@coelmay I updated all to p01 but still not working. Can you also verify it? ---
**Author:** ![coelmay](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/coelmay/32/24427_2.png) [@coelmay](https://answers.netlify.com/u/coelmay)\ **Post date:** [August 15, 2022, 9:39am UTC](https://answers.netlify.com/t/even-if-i-add-custom-domain-still-cant-reach-site/73360/8 "2022-08-15T09:39:01Z")
Again using DNS Checker, some are still showing `p02`. DNS changes do take time > [@\[Support Guide\] Why do DNS / SSL changes take up to 48 hours to propagate? (TTL)](https://answers.netlify.com/t/support-guide-why-do-dns-ssl-changes-take-up-to-48-hours-to-propagate-ttl/9359): > > Last reviewed by Netlify Support on December 2024 How do time to live (TTL) values affect changes to DNS records? People often ask why the changes to DNS (Domain Name System) records are not taking effect. The answer to this often involves a core mechanism of how DNS functions - the “time to live” (TTL) values for the DNS records themselves. This topic is here to answer those questions! +1! If you’d prefer a TL:DR; in the form of a video, check this out: [[- YouTube] ](https://www.youtube.com/watch?v=1shLAb7GqLI) ([Link to…](https://answers.netlify.com/t/support-guide-minimal-downtime-for-a-live-site-dns-migration/141) I suggest you will need to wait until propagation is complete then test again.