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ERROR: We could not provision a Let’s Encrypt certificate for your custom domain

hello, the error appears after clicking on Provision certificate, even after using Netlify DNS - what is happening?

Hi @kvcvc

Welcome to the Netlify community

What is the domain you are trying to configure? And how long ago did you make changes to the DNS?

Have you read through this Support Guide

Hi @kvcvc,

Your DNS is incorrectly configured:

Here it should show Netlify nameservers.

Looks like you’ve configured something for the www subdomain:

If you can share a screenshot of your DNS settings, we can assist you further.

thanks for your support. i’ve changed wrong DNS settings, but i got it to work now by switching to netlify dns nameservers.