Error "custom_domain is owned by another account"

I would like to add our domain “” to my netlify account, however the system says that the domain is already owned and fails with “custom_domain is owned by another account”. I own the entire domain.

Hey @yui, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain, the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here (they would enter their own team name):

If you’re not sure, please verify domain ownership and let us know when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Hey @jen, We resolved this problem.

Our member have this domain on Team’s Domains.
Few days ago, he changed only Site’s custom_domain.
After he change Team’s Domains, I can register Site’s custom_domain.

Thank you.

1 Like