Error: "Another site is already using this domain" for [xn--oy2b2b142c.com]

Hi Netlify Support Team,

I am trying to add my custom domain ([xnoy2b2b142c.com**]**) to my Netlify site, but I am getting the error message: “Another site is already using this domain.”

I recently purchased this domain, so it seems the previous owner might have used Netlify and didn’t remove it from their account.

Could you please help me free up this domain so I can use it? I am ready to add a TXT record to my DNS settings to verify my domain ownership. Please let me know the required TXT record values.

Thank you.

Hey @remaup :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!