# Error Adding A Record **URL:** \ **Category:** Support\ **Tags:** netlify-newbie, netlify-dns-https-ssl\ **Created:** [April 21, 2020, 1:43pm UTC](https://answers.netlify.com/t/error-adding-a-record/12955 "2020-04-21T13:43:20Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![FTR](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/ftr/32/9546_2.png) [@FTR](https://answers.netlify.com/u/FTR)\ **Post date:** [April 21, 2020, 1:43pm UTC](https://answers.netlify.com/t/error-adding-a-record/12955/1 "2020-04-21T13:43:20Z")
Hello Netlify Team, I am currently trying to add an A record to my site. Each time I try to do so I am greeted with the following error: “dns\_api [getftr.com](http://getftr.com) - [getftr.com/A:](http://getftr.com/A:) 400 - link exists, all config must be empty” Reading here: [https://answers.netlify.com/t/link-exists-all-config-must-be-empty-bug/11338](https://answers.netlify.com/t/link-exists-all-config-must-be-empty-bug/11338) This is currently unavailable in the UI, so would you all be able to add these records for me, I would greatly appreciate it. ---
**Author:** ![jen](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/jen/32/6044_2.png) [@jen](https://answers.netlify.com/u/jen)\ **Post date:** [April 23, 2020, 12:30am UTC](https://answers.netlify.com/t/error-adding-a-record/12955/2 "2020-04-23T00:30:29Z")
Hey @FTR, we’d be happy to take care of this. Your site will be unreachable until you add another A record. If this is okay, let us know and we’ll delete those internal records. If it’s not okay, please let us know what to replace the old A record with. ---
**Author:** ![FTR](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/ftr/32/9546_2.png) [@FTR](https://answers.netlify.com/u/FTR)\ **Post date:** [April 23, 2020, 12:54am UTC](https://answers.netlify.com/t/error-adding-a-record/12955/3 "2020-04-23T00:54:18Z")
Yes, that is completely fine with me! Thank you so much! I will add it once you let me know it is complete ---
**Author:** ![jen](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/jen/32/6044_2.png) [@jen](https://answers.netlify.com/u/jen)\ **Post date:** [April 23, 2020, 1:03am UTC](https://answers.netlify.com/t/error-adding-a-record/12955/4 "2020-04-23T01:03:17Z")
Great, thanks. Should be all set now 🙂 let us know if you need anything else. ---
**Author:** ![FTR](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/ftr/32/9546_2.png) [@FTR](https://answers.netlify.com/u/FTR)\ **Post date:** [April 23, 2020, 1:18am UTC](https://answers.netlify.com/t/error-adding-a-record/12955/5 "2020-04-23T01:18:29Z")
Hey @jen so I just tried to add it but I am getting the same error ---
**Author:** ![luke](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/luke/32/39_2.png) [@luke](https://answers.netlify.com/u/luke)\ **Post date:** [April 23, 2020, 6:57am UTC](https://answers.netlify.com/t/error-adding-a-record/12955/6 "2020-04-23T06:57:25Z")
Hi, @FTR, the any domain names will also need to be removed from the site [here](https://app.netlify.com/sites/ftr-landing-staging/settings/domain) before it will be possible to make A records for them. Would you please delete the domain names there and then test adding the A records again? ---
**Author:** ![FTR](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/ftr/32/9546_2.png) [@FTR](https://answers.netlify.com/u/FTR)\ **Post date:** [April 23, 2020, 2:10pm UTC](https://answers.netlify.com/t/error-adding-a-record/12955/7 "2020-04-23T14:10:27Z")
Hi @luke, I was able to add it after a couple of hours without deleting the domains. I see this warning on my primary domain name (custom). ` There’s a Netlify DNS zone for this domain, but no DNS records associated with it. Please contact support for setting up DNS records.` Is this something I need to give time for it to be resolved? Or do I need to delete the domains and start anew? ---
**Author:** ![FTR](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/ftr/32/9546_2.png) [@FTR](https://answers.netlify.com/u/FTR)\ **Post date:** [April 24, 2020, 5:20pm UTC](https://answers.netlify.com/t/error-adding-a-record/12955/8 "2020-04-24T17:20:30Z")
Hey @luke or @jen, just wanted to not that even with the deletion of the domains I am still getting the above error. Any help with this issue would be appreciated `There’s a Netlify DNS zone for this domain, but no DNS records associated with it.` ---
**Author:** ![jen](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/jen/32/6044_2.png) [@jen](https://answers.netlify.com/u/jen)\ **Post date:** [April 25, 2020, 12:05am UTC](https://answers.netlify.com/t/error-adding-a-record/12955/9 "2020-04-25T00:05:33Z")
Hey @FTR, This is an uncommon setup, so thanks for your patience as we set it up for you! Where things stand now: - [getftr.com](http://getftr.com) points to your two A records - [www.getftr.com](http://www.getftr.com) points to us and has SSL correctly configured Note that because of this setup, which is not really intended/supported, if you add domain aliases or branch subdomains, they will not be covered by your SSL certificate. Thanks again for your patience and let us know if you need anything else 🙂