Emails not being sent from form

Support
,
#1

Hi,

I noticed that my site contact form is not being able to send emails anymore. When I do a test submission, the counter on the backend stays at 0/100, and I’m not getting a notification to the email I selected.

Site is Netlify App, and the live site lives here: https://rikarddegler.com/

I tried adding the basic HTML form found here: https://docs.netlify.com/forms/setup/, but it’s still not working. What am I missing?

Thanks in advance,
Rikard

#2

Hey @Rikard,

Your email address existed on our bounce lists and I’ve removed that now. Could you check if you’re receiving emails now?

#3

Hi, thanks for your help, it’s indeed working again. Can I ask why my email was added to your bounce list? I would like to avoid a situation like this in the future if possible.

Thanks again for your help :slight_smile:

#4

Hey there,

Great question! There are many potential reasons an email may end up on a bounce list, including having spamblockers on or having a misconfigured DNS. That being said, Netlify Support is here to help when this pops up :slight_smile: