Email notifications not working on form submission

Support
24

Hi, @MoeKd. We received a permanent delivering failure for that email address on 2024-10-02. When this happens we put the email address on a suppression list to comply with anti-spam regulations and policies.

I have removed the domain from this list so emails should begin sending correctly again now. However, if they do not, please let us know with a reply here.

By the way, I have deleted the other topic with the same question and we would ask you to please not cross-post the same issue in multiple topics going forward. (It is no big deal if it happens once but it does slow us down when it happens.)

1 Like
25

Thank you so much Luke.
It worked perfectly.
I apologize for posting the issue twice.
Kind regards.

1 Like
26

@Melvin I think I may be having the same problem. I see that my form submission was received, but I am not receiving the email notification. Could you see if moveit@brotherbearmovers.com is on the Hard Bounce list?

27

@Jakob_Lopez we’ve removed your email from the hard bounce list