Hi all,
Looking for any insight on a frustrating edge function issue on Pro plan.
**Project:** cozy-melomakarona-eaed6e (www.one-online.fr)
**Plan:** Pro (5,985 credits available)
**Support ticket:** #1045691 (opened ~6h ago, no human reply yet)
**Issue:** My edge function `prerender` (custom, intercepts bot traffic and proxies to prerender.io) appears in every build manifest as “1 edge function deployed”, but NEVER executes at runtime. The Edge Function Logs page is completely empty in production. Curl with `X-Prerender: 1` returns the 7,443-byte SPA shell with no injection.
**Timeline (2 June 2026, Europe/Paris):**
- ~13:30 — Edge functions auto-paused for credit overage on Starter Free (banner shown).
- 14:55 — Upgraded to Pro. Banner cleared.
- 15:00 → 16:06 — Multiple deploys (republish + new commits). All “1 edge function deployed”. Still no runtime execution.
**Already verified on my side:**
- Legacy Prerendering: **DISABLED** (Project config → Build & deploy → Post processing)
- Split Testing: **DISABLED**
- Pretty URLs: enabled
- Edge function present in deploy manifest of every deploy since 14:55
- $40.02 charged via “Credit purchase” auto-charge (invoice DEXZKB-00006)
The edge function was working fine until the ~13:30 auto-pause. Function code is unchanged from the working version.
**My hypothesis:** the “paused” flag is still set at the platform/runtime layer for this project, even though billing, manifest, and code are all clean.
**Questions:**
1. Has anyone seen edge functions stay “stuck paused” after a credit overage + plan upgrade? What did you do to unstick them?
2. Is there a way to force-reset the runtime state of an edge function without support intervention?
3. Should I migrate to the Netlify Prerender Extension (the GA replacement) and drop the custom edge function?
Currently serving empty SPA shells to all search engines and AI bots — critical for our SEO/GEO setup.
Thanks!