Downgrade from pro to starter declined

I’m trying to downgrade from the pro to the starter plan, but I get an error: “transaction declined”.

What can I do to make it work?

Hi @marnau, can you give me the slug or email address associated with the account you’re trying to downgrade?

The address is As I was encountering this error, I was unable to upgrade and now they’re trying to charge 19€, but I was trying to prevent that. I hope you can help. Thank you!

Hi @marnau, I’ve removed the $19 charge from your account and you should now be able to successfully downgrade to starter. Let me know if you’re still experiencing issues.

Thank a lot @sid.mann. I was able to downgrade now and everything works fine!