Domain ycp-careerpath

Support
1

Hello Netlify Team,

I am requesting help regarding my domain ycp-careerpath.

I accidentally deleted the previous Netlify teams and accounts connected to this domain after creating this domain multiple times and then proceeded to make the accounts again, but in vain. Since then, the domain still appears to be attached to the deleted account or team, and I cannot connect it to my new project on the new account linked to github.

This issue is affecting my project deployment, as the deployment is blocked due to the domain being stuck on Netlify and I need to put this domain into my university project.

I am the owner of the domain and I can provide both emails that were used for this domain along with the team name utilised, as it was the same for both deleted and now recreated accounts.

Please release/remove ycp-careerpath from the deleted site so I can reconnect it to my current project. The site code is posted on my github since yesterday when I firstly created the domain and deployed the project.

Thank you!

3

Hey @Cristiana :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!