[Domain Verification Failed] TXT record automatically includes quotation marks (Gabia DNS)

PLEASE help us help you by writing a good post!

  • We need to know your netlify site name. Example: gifted-antelope-58b104.netlify.app
  • DNS issues? Tell us the custom domain, tell us the error message! We can’t help if we don’t know your domain.
  • Build problems? Link or paste the FULL build log & build settings screenshot
  • Did you try Ask Netlify, our generative AI chatbot, before posting? It pulls info from Support Guides and recent solved forums posts.

The better the post - the faster the answer.
Hi Netlify Team,

I’m trying to connect a custom subdomain balypyo.richsgc.com to my Netlify site (capable-praline-d3dc04.netlify.app).

I’ve followed all instructions, including:

  • Added the CNAME record: balypyo.richsgc.com → capable-praline-d3dc04.netlify.app
  • Added the required TXT record for domain verification:
    Host: netlify-challenge.balypyo
    Value: 0921e4b24dd26e14e0d2a2a140e9efab

However, my DNS provider (Gabia) automatically adds quotation marks to the TXT record value.
This results in: "0921e4b24dd26e14e0d2a2a140e9efab"
There is no way to disable or edit that behavior.

Due to this, the verification process has failed multiple times.

Could someone from the Netlify team help with manual domain verification?

I’ve attached a screenshot of my DNS settings as proof.

Thank you very much!

This record needs to be created at the root level of your domain, so the name will be netlify-challenge.richsgc.com. Please make that update and give it some time to propagate and then you should be unblocked.