Domain stuck with another account

Support
1

netlify internal id: 01KPSYCEBHMATNYYSVWEEHN0Z8
custom domain: subcarsglobal.com
error when attempting to add a custom domain: “subcarsglobal.com or one of its subdomains is already managed by Netlify DNS on another team.”

Hi there.

My team and I are currently developing a site. originally we had the site set up under a netlify account and a custom domain name added to that site.

What we wanted to do is create a new netlify account and create a new site and then re add our custom domain.

We went on the original netlify account and removed the custom domain but we are still being prompted that the domain is being used by another netlify team when attempting to add the custom domain to a new site under a new account.

My question is, is the deletion of the custom domain an immediate action or is there some sort of TTL that has to expire or a cache of sorts?

3

Hey @Shariq_Zakir :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!