# Domain stuck on suspended Netlify account - Need staff assistance

**URL:** <https://answers.netlify.com/t/domain-stuck-on-suspended-netlify-account-need-staff-assistance/166371>\
**Category:** Support\
**Tags:** deployment, netlify-dns-https-ssl\
**Created:** [August 4, 2026, 4:02pm UTC](https://answers.netlify.com/t/domain-stuck-on-suspended-netlify-account-need-staff-assistance/166371 "2026-08-04T16:02:28Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Aasim](https://avatars.discourse-cdn.com/v4/letter/a/df705f/32.png) [@Aasim](https://answers.netlify.com/u/Aasim)\
**Post date:** [August 4, 2026, 4:02pm UTC](https://answers.netlify.com/t/domain-stuck-on-suspended-netlify-account-need-staff-assistance/166371/1 "2026-08-04T16:02:28Z")

</div>

Hi Netlify Team,

I need help with a domain that is stuck on a suspended Netlify account.

Domain:  
spyderscripts.in

Old Netlify account (suspended):

[aasimtechinsights@gmail.com](mailto:aasimtechinsights@gmail.com)

Current Netlify account:

[aasimtech01@gmail.com](mailto:aasimtech01@gmail.com)

I am the legitimate owner of this domain and have full access to it through GoDaddy.

My previous Netlify account was suspended, so I created a new Netlify account. However, when I try to add my domain to the new account, I receive an error stating that the domain is already connected to another Netlify team or managed by Netlify DNS.

I no longer have access to the suspended account, so I cannot remove the domain myself.

Could a Netlify staff member please release/unassign the domain from the suspended account so I can connect it to my current account?

I can provide any proof of ownership (GoDaddy account, DNS verification, invoice, etc.) if required.

Thank you.