Hi Netlify Support,
I’m trying to add shindan.kenshu-check.jp as a custom domain to my project clever-clafoutis-0d478d, but I get the error: “Another project is already using this domain.”
This domain was previously used on a project that has since been deleted (mellow-tanuki-4c9900). I have verified ownership by adding the TXT record subdomain-owner-verification as requested.
Could you please release this domain from the old project so I can assign it to my current one?
Account email: torueguchi190@gmail.com
New project: clever-clafoutis-0d478d
Domain: shindan.kenshu-check.jp
Thank you.
Hi, I’m following up on this request. It’s been 4 days and the domain shindan.kenshu-check.jp is still stuck. Could you please release it from the deleted project mellow-tanuki-4c9900? Thank you.
Hey @torueguchi190 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!