Support Forums

Domain purchased attached to another account

Domain: tylerthe.dev
Project: tylerthedev.netlify.app.

I have purchages a domain and updated the DNS settings to point to the correct project, but I cannot add the domain in the netlify configuration as it seems to be attached to another project.


tylerthe.dev. IN A
tylerthe.dev. 3600 IN A


www.tylerthe.dev. IN CNAME
www.tylerthe.dev. 3600 IN CNAME tylerthedev.netlify.app.

Hey there, @tylerle16 :wave:

Welcome to the Netlify Forums! This is most likely happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Hello i verified the account here Dig (DNS lookup)

Thanks for confirming, @tylerle16! We have gone ahead and freed up that domain. You should now be able to use it!