Domain name in an account that is not available to us

We have a problem with domain name.
Few days ago we have changed developer, and previous developer relocate the site to our account, but forgot (maybe=)) about the domain name.
Our domain name ( for the “” has registered in our previous developer account and now we can’t to use this domain name in our account, because Netlify says that domain name already uses other user. We don’t have a connection with previous developer (none of messenger or phone). Could you help us in this problem, please.

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you’re not sure who the owner of the site is, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Hello, @hillary.
Thanks for the guide. We did it, so you can check.
The domain name is


Have some information about this problem? We done all points from the guide, which you provided for us.

Hey there, @Ivan_3d :wave:

Can you please try adding the TXT record again? When I check your verification, this is the error message I receive:
Screen Shot 2022-04-21 at 12.09.12 PM

Hello again, @hillary)
Your second support specialist already delete our domain from other account and we have register domain name in our account, thanks. But we have one more problem.

After registering we set Netlify DNS names in external domain registrar which provide to us this domain name.
In Netlify admin-panel domain name presents like registered in netlify DN:

but when I go on - its doesn’t work, browser shows message " This site can’t be reached DNS_PROBE_FINISHED_NXDOMAIN", but is available.

Hi @Ivan_3d,

The domain seems to be working at the moment. Are you still having issues?


no, that works, thanks!

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