Domain locked to deleted Netlify account

I previously used Netlify DNS for my domain .

The Netlify team/account that managed this domain has been deleted.

The domain was purchased from an external registrar (not Netlify).

When attempting to add the domain to a new Netlify account, I receive:

“This domain is already managed by Netlify DNS on another team.”

Please release/unlink this domain from the deleted team so it can be added to my current account.

Hey @bv_nbh :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!