I’m trying to add my custom domain belvrowealth.com to my current Netlify project, but I’m getting this error:
“belvrowealth.com or one of its subdomains is already managed by Netlify DNS on another team.”
I no longer have access to the old team account this domain is associated with. However, I am the rightful owner of the domain and have full access to its DNS settings — I can add any TXT record required to prove ownership.
Could you please:
-
Provide a TXT record value for ownership verification
-
Release the domain from the old team once verified
-
Allow me to add it to my current Netlify team
I’m ready to add the TXT record immediately upon your response. Please let me know how to proceed.
Hey @Ahmed_Shabban 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!