My domain **lna-ci.com** (registered through Netlify on Mar 18, 2023) has been showing “Auto-renews today for $16.99/year” for the past 3 days, but no payment has been processed and no invoice has been generated.
- Auto-renewal has been stuck on “today” since ~March 9, 2026
- Payment method on file: Mastercard ending in **** (valid)
- Billing page shows: “No domain purchases or renewals charged in this billing period yet”
- No failed payment email received
The domain appears to be expiring but the auto-renewal system is not triggering the charge. Could you please investigate and manually process the renewal, or advise on how to fix this?
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
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We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
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