# Domain doesn't appear to be served by Netlify **URL:** \ **Category:** Support\ **Tags:** netlify-dns-https-ssl\ **Created:** [September 29, 2023, 7:01pm UTC](https://answers.netlify.com/t/domain-doesnt-appear-to-be-served-by-netlify/103159 "2023-09-29T19:01:07Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![kevin.brechbuehl](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/kevin.brechbuehl/32/51346_2.png) [@kevin.brechbuehl](https://answers.netlify.com/u/kevin.brechbuehl)\ **Post date:** [September 29, 2023, 7:01pm UTC](https://answers.netlify.com/t/domain-doesnt-appear-to-be-served-by-netlify/103159/1 "2023-09-29T19:01:07Z")
Hi I recently added my site " yunu-web.netlify.app" and then added a custom domain “yunu.ch” to this site. Everything works as expected, “www.yunu.ch” works, “yunu.ch” works and the SSL cert seems to be fine as well. However, under “Domain Management” in the section “SSL/TLS certificate”, I still see this error message: ![image](https://global.discourse-cdn.com/netlify/original/3X/4/3/43b24b23da1ecb0c1da9ca1dbc0db109b72916d7.png) I configured external DNS and first tried it with an A-Record of the APEX domain pointing to the DNS Load Balancer “75.2.60.5” and CNAME for the “www” subdomain as described here: [Configure external DNS for a custom domain | Netlify Docs](https://docs.netlify.com/domains-https/custom-domains/configure-external-dns/) Yesterday I moved my nameservers to Cloudflare and configured the APEX Domain via CNAME flattening, but the error message is still there. I have also tried to remove the custom domain and add it again. Can anyone help me out here? What can I do to be sure that the certificate will be renewed correctly? I see a lot of posts about this issue in the forum, but I didn’t find something which could help me. Thanks a lot and best regards, Kevin ---
**Author:** ![Melvin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/melvin/32/23606_2.png) [@Melvin](https://answers.netlify.com/u/Melvin)\ **Post date:** [October 2, 2023, 11:47am UTC](https://answers.netlify.com/t/domain-doesnt-appear-to-be-served-by-netlify/103159/2 "2023-10-02T11:47:08Z")
Hi @kevin.brechbuehl, I do see that the `CNAME Record` for www.yunu.ch is correctly pointing to `yunu-web.netlify.app`. However, for the bare domain, yunu.ch, I’m seeing the following results: ```auto host yunu.ch yunu.ch has address 44.217.161.11 yunu.ch has address 44.219.53.183 yunu.ch has IPv6 address 2600:1f18:2489:8200::c8 yunu.ch has IPv6 address 2600:1f18:2489:8202::c8 yunu.ch mail is handled by 1 aspmx.l.google.com. yunu.ch mail is handled by 5 alt1.aspmx.l.google.com. yunu.ch mail is handled by 5 alt2.aspmx.l.google.com. yunu.ch mail is handled by 10 alt3.aspmx.l.google.com. yunu.ch mail is handled by 10 alt4.aspmx.l.google.com. ``` You’ll want to ensure that the A Record is pointing to `75.2.60.5` at your registrar. Additionally, we don’t support IPv6 when using our load balancer IP address and you will want to remove the IPv6 record. ---
**Author:** ![kevin.brechbuehl](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/kevin.brechbuehl/32/51346_2.png) [@kevin.brechbuehl](https://answers.netlify.com/u/kevin.brechbuehl)\ **Post date:** [October 3, 2023, 6:38pm UTC](https://answers.netlify.com/t/domain-doesnt-appear-to-be-served-by-netlify/103159/3 "2023-10-03T18:38:39Z")
Hi @Melvin Thanks for your reply. That is exactly what I had configured before moving to Cloudflare. However I have reconfigured the bare domain in Cloudflare DNS to use CNAME flattening pointing to `apex-loadbalancer.netlify.com` and removed the IPv6 records. I now see that it is resolved to the following result: ```auto host yunu.ch yunu.ch has address 75.2.60.5 yunu.ch has address 99.83.231.61 yunu.ch mail is handled by 5 alt2.aspmx.l.google.com. yunu.ch mail is handled by 10 alt3.aspmx.l.google.com. yunu.ch mail is handled by 10 alt4.aspmx.l.google.com. yunu.ch mail is handled by 1 aspmx.l.google.com. yunu.ch mail is handled by 5 alt1.aspmx.l.google.com. ``` I have configured this according to [Configure external DNS for a custom domain | Netlify Docs](https://docs.netlify.com/domains-https/custom-domains/configure-external-dns/#configure-an-apex-domain). After waiting 24h now, I still see the same error on Netlify. ---
**Author:** ![Melvin](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/melvin/32/23606_2.png) [@Melvin](https://answers.netlify.com/u/Melvin)\ **Post date:** [October 4, 2023, 9:41am UTC](https://answers.netlify.com/t/domain-doesnt-appear-to-be-served-by-netlify/103159/4 "2023-10-04T09:41:03Z")
Hi @kevin.brechbuehl, Thanks for clarifying. I do see that the site has it’s SSL certificate and is resolving properly. That error message mentioned in your initial post, is from the last time we had trouble renewing and does not describe a current situation; everything is configured optimally now and there should be no problem renewing your certificate in the future. I’ve removed the message from your view to avoid further confusion. ---
**Author:** ![kevin.brechbuehl](https://sea1.discourse-cdn.com/netlify/user_avatar/answers.netlify.com/kevin.brechbuehl/32/51346_2.png) [@kevin.brechbuehl](https://answers.netlify.com/u/kevin.brechbuehl)\ **Post date:** [October 5, 2023, 2:49pm UTC](https://answers.netlify.com/t/domain-doesnt-appear-to-be-served-by-netlify/103159/5 "2023-10-05T14:49:00Z")
Hi @Melvin Thanks a lot for checking this and removing the error. Everything seems to be ok now. Best regards, Kevin