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Domain_aliases is owned by another account

Hello, we’re having an issue adding a domain alias to a site:

Adding: watch.haitienfolie.com

To: play2-cinesend.netlify.app

And receiving this error: “domain_aliases is owned by another account”

I am a bit unclear on what to do here. We do not own haitienfolie.com and typically our clients can set their CNAME to point to our site name and everything is good once we add it as an alias.

Am I missing something?

Hey there, @darcy :wave:

Thanks for reaching out! This is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.