DNS zone conflict — cannot add yvanthecreator.com to my site

Hi,

I’m trying to add my domain yvanthecreator.com to my Netlify site but I get this error:

yvanthecreator.com or one of its subdomains is already managed by Netlify DNS on another team.”

I own this domain (registered at Hostinger) and I only have one Netlify account. I have checked all my login methods and the DNS zone does not appear in any of my teams.

Could you please release the DNS zone so I can add the domain to my account? I can provide proof of domain ownership from Hostinger if needed.

Thanks!

Hey @Yvan_Trigo_Bernardo :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!