Support Forums

DNS zone already exists under a different account

“A DNS zone for this domain already exists under a different account” error creating DNS zone for “cwong.me

AFAIK, I’ve never pointed my nameservers on namecheap to netlify, so I don’t know where this error is coming from… with that said, I can’t remove it from an account I don’t know exists.

Hi @pixel10312,

Another account was using it. This error doesn’t mean you pointed it to Netlify. There might have been people who purchased this domain before you, pointed it to Netlify. The domains expired and they didn’t bother to remove it from Netlify.

Anyways, I’ve removed the domain from the other account and you should be able to use it.

Thank you, sorry for the late reply :smiley: